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Terms and Conditions

These terms and conditions are subject to change at anytime without any notice.

 

Definition of our terminology as used within this document

 

1. ‘Project/project’

a. A Project is any work undertaken or service provided by North Summit Website and Marketing for the client on their request. All projects are confirmed by the client in the way of a written agreement in response to a quotation for work to commence.

 

2. ‘Client/client/Customer/customer’

a. A client or customer is a person, persons, business or organisation using any of the services or products provided by North Summit Website and Marketing.

 

3. ‘Payment Period’

a. The payment period is the time allowed by North Summit Website and Marketing for receipt of the monies owed to North Summit Website and Marketing by the client.

 

4. ‘Hold’

a. Where a project or service is paused as a result of the client.

 

5. ‘Live Site’

a. A Live Site is the date when the website is available on the clients chosen domain.

 

6. ‘Domain’

a. Domain is the website address as specified by the client.

 

7. ‘Open Source Software’

a. Open Source Software is software made freely available to anyone under the GNU General Public License (GPL).

 

8. ‘Server’

a. The computer server equipment operated by North Summit Website and Marketing or our chosen providers in connection with the provision of our projects.

 

9. ‘Hosting Fees’

a. Hosting fees are a yearly cost necessary to keep client’s website active online.

 

10. ‘ Content’

a. Content is both text and images supplied by the client for the project.

 

11. ‘Mailbox/mailbox/Email Account/email account’

a. The mailbox or email account issued only by North Summit Web Design and Marketing for the client to send and receive email message.

 

 

 

1. The contract/order confirmation/agreement between North Summit Website and Marketing and the client will be corresponding with the latest terms and conditions, the order confirmation or quotation must agreed by both the Client and North Summit Website and Marketing. These conditions exclude all other terms and conditions and policies.

 

2. North Summit Website and Marketing will only commence work on a project after an agreed deposit has been paid or if any other arrangements have been made. The final payment is to be made on completion of the project. The client will be notified once completion of the project has been reached. Products and services will only be come live once full payment of the project has been received. For printed products, full payment will need to be received, once the design has been checked and verified by the client, before they are submitted for print.

 

3. Agreement of any quotations means the client has read the terms and conditions and North Summit Website and Marketing policies and is happy to commence with the project. If for any reason a client decides they do not want to continue a project, an invoice for the balance will be issued. By agreeing to any quotation the client is agreeing to pay this invoiced amount in full.

 

4. Any Invoices issued by North Summit Website and Marketing must be paid within 14 days. Any different payment terms will be outlined in the quotation or invoice.

 

5. The deposit paid to North Summit Website and Marketing part covers the cost of any design and development work carried out. It is not possible to refund a deposit once North Summit Website and Marketing has carried out any work on the project. After this period North Summit Website and Marketing reserve the right to decide whether a refund is applicable if requested by the client for any reason.

 

6. If a client does not supply all necessary content within 14 days of North Summit Website and Marketing requesting it the project will automatically be put on hold.

 

7. North Summit Website and Marketing shall expect the client to carry out sufficient research before proceeding with a project. This will include checking that the project / idea / business will operate legally within the UK law. North Summit Website and Marketing cannot be held liable for any illegal activities or content involved with project as it is the sole responsibility of the client.

 

8. Where images used on a project that have been purchased by North Summit Website and Marketing on behalf of the client, these images are strictly for use on the project only. North Summit Website and Marketing is not liable for the misuse of these images by the client or any other person/s copying, altering or distributing the images to individuals or other organisations.

 

9. North Summit Website and Marketing will provide Hosting for the Clients’ website/s on receipt of payment of the Hosting Fees. In doing so we will provide reliable and professional service to the client but cannot guarantee that the website hosting will be available at all times, especially in the event of technical failure beyond our control. The hosting provider used to host our clients websites is monitored 24 hours a day and 7 days a week by qualified support engineers. If a problem is detected with our clients website due to a hosting failure North Summit Website and Marketing will endeavor to respond to any failures and will work with our hosting provider to resolve the problem as soon as possible.

 

10. North Summit Website and Marketing cannot be held liable for any losses that occur to the client as a result of a service provided by North Summit Website and Marketing. North Summit Website and Marketing reserves the right to decide whether any compensation is due.

 

11. Where North Summit Website and Marketing has been asked to provide search engine optimisation for a client, we do not guarantee any specific placement or ranking on search engines.

 

12. North Summit Website and Marketing may use Open Source Software in the case of some Projects.

 

13. North Summit Website and Marketing will provide the client with an estimated project completion date if requested. We will aim to meet any given deadline but cannot guarantee and are not bound in any way to complete the project by this date. If for whatever reason this project completion date is not meet North Summit Website and Marketing will not be liable for any liabilities/costs incurred.

 

14. Quotations and proposals are valid for 14 days of receipt, returned order confirmation after this date will may not be accepted as a conformation of order.

 

15. Any preview document(s) or preview website(s) are for the client’s viewing only. Any preview document(s) or preview website(s) are not to be shared or distributed to on-one else other than the client and remain the full property of North Summit Web Design and Marketing until the final invoice is paid in full.

 

 

 

Client Terms

 

1. All Content is to be supplied by the Client unless otherwise specified in the quotation or invoice. Any content supplied will remain in the legal ownership and copyright issues are of liability to the client.

 

2. All Content displayed on the clients’ project will be authorised by the client and is the sole responsibility of the client regarding usage and copyright. Any legal issues arising from the content supplied are sole responsibility of the client and therefore the client is liable.

 

3. All Domains registered by North Summit Website and Marketing will be registered to the client. The client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere North Summit Web Design and Marketing will do this within approximately 10 working days. Fees may apply to cover the costs of transferring a domain name away from North Summit Website and Marketing’s hosting services.

 

4. If a domain name is not purchased through North Summit Website and Marketing we cannot re-register this when it reaches its expiry date. North Summit Website and Marketing is not liable if the client has not registered their domain when close to the expiry date resulting in the website name becoming unavailable.

 

5. North Summit Website and Marketing is not liable for the loss of any domains registered, as it is down to the client to make sure renewal of these items is up to date.

 

6. North Summit Website and Marketing will ask the client to proof read and confirm that they are satisfied with the text, content and layout of any design and print product. We will only send items off for print once the client has said that they are satisfied. North Summit Website and Marketing cannot be held responsible for any error on printed products once the client has agreed to send the product for print.

 

7. Any Project files created by North Summit Website and Marketing for a Client are the legal property of that Client, providing the payment terms have been met and will be supplied to the Client within 10 working days. North Summit Website and Marketing will provide copies of all project files to that client. In the case of a website the Project itself will be supplied within this period but a Live Site time period cannot be guaranteed as outlined in “North Summit Website and Marketing Terms, section 10″

 

8. North Summit Website and Marketing will ask the client to proof read and confirm that they are satisfied with the text, content and layout of any website or project. Once a website or project is live and the final invoice has been paid, Should the client wish for North Summit Web Design and Marketing to make any changes to any content, including text and layout after a website or project is live or the final invoice has been paid, North Summit Web Design and Marketing will agree to changes for an additional cost. It is the client’s responsibility to check all text, content and the layout of a website or project is correct, accurate and in accordance with their wishes. North Summit Web Design and Marketing cannot be held responsible should any text, content or layout is incorrect or inaccurate.

 

 

 

 

Email Account/Mailbox Terms

 

The following policy applies to any client whose domain name is managed by North Summit Web Design and Marketing and has been granted access to an email account hosted and managed by North Summit Web Design and Marketing only.

 

1. Size of mailbox

Each mailbox has a storage quota. This is in place to protect Your account and others from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased though Your control panel. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. North Summit Web Design and Marketing cannot be responsible for email lost due to full mailboxes. You can check Your mailbox size from Your email control panel.

 

2. Service availability

North Summit Web Design and Marketing monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages. By default, the Exchange server makes a delivery attempt every ten minutes three times; after that the server will attempt message delivery every fifteen minutes. If there is no successful delivery attempt within twelve hours, a delay notification will be emailed to the sender. If there is no successful delivery attempt within two days, the message will be returned to the sender.

 

3. Security

North Summit Web Design and Marketing makes every reasonable effort to ensure mailbox security at all times. Our hosting provider does this through a combination of various network security policies, load balancing and redundant systems. Our hosting provider makes every reasonable effort to ensure the integrity of data on North Summit Web Design and Marketing systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owner's responsibility notify to North Summit Web Design and Marketing. We cannot guarantee to restore data and we accept no liability for the loss of any such data.

 

4. Server storage capacity

Each Exchange account is allotted an aggregated storage capacity initially equal to the total storage capacity of each mailbox. This storage capacity is shared among all mailboxes and public folders within Your account; the quota cannot be exceeded. For an additional fee, You may increase Your account storage capacity by contacting North Summit Web Design and Marketing.

 

5. Mailbox and Public Folder storage capacity

In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. North Summit Web Design and Marketing is not responsible for Service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity. To prevent such occurrences, You can manage mailbox and public folder storage limits at any time from within the email control panel.

 

6. Anti-virus checking

Our hosting provider installs anti-virus software on its email servers for all Advanced and Exchange mailboxes. This software is configured to check messages coming into the email server. If a virus is detected, the message is deleted. No notification is sent to either recipient or sender of the message. Messages sent between mailboxes on the North Summit Web Design and Marketing platform are not checked.

 

7. Anti-SPAM message filtering

North Summit Web Design and Marketing runs anti-SPAM software on its email servers for all Advanced and Exchange mailboxes. You can determine the levels of spam protection from within Your control panel.

North Summit Web Design and Marketing also runs anti-SPAM software on outbound email from all mailboxes, and reserves the right to mark or delete any messages determined to be SPAM.

 

8. Use and accessing email account

If North Summit Web Design and Marketing identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all Services to the domain as appropriate.

For details of what is not allowed by our hosting provider can be found by contacting North Summit Web Design and Marketing. This is subject change due to changing threats or issues that could cause problems for a domain or mailbox.

North Summit Web Design and Marketing cannot be held responsible and has no association for the content of a client’s mailbox content, and they content they should send and receive. North Summit Web Design and Marketing will issue the client with written instructions on how to set up their mailbox account on the various devices it is able to be set up on. North Summit Web Design and Marketing will only set up the mailbox on the client’s device for an additional cost .

 

9. Email retrieval and timescale

North Summit Web Design and Marketing' policy on maintaining stable data-transfer levels includes a deletion process for email as follows: (i) all mail in IMAP "Trash" folders will be deleted automatically after 7 days. Such mail is checked daily y; (ii) if a mailbox is not accessed for 60 days, either by POP or IMAP, all mail over 90 days old will be deleted automatically. This process will be repeated daily until the mailbox is accessed again; (iii) Root mailboxes that are not accessed for 90 days will have their quota reduced to 1MB automatically (with any existing mail over this new quota deleted). If the Root mailbox is accessed again, its quota will be increased back to the original allocation (Root mailboxes being Standard mailboxes). Note that after 90 days, the Root mailbox will have already undergone a cleanup after 60 days of inactivity. North Summit Web Design and Marketing does not accept any responsibility whatsoever for any deleted mail.

 

North Summit Web Design and Marketing © 2017

117 Blackburn Road,

Haslingden,

Lancashire, BB4 5HL

 

Our offices

01706 231000

Telephone

hello@northsummit.co.uk

Email

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